---
title: 95% Heavy Broker Users Satisfied with their Claims Experience, 2026 Vero SME Insurance Index Finds
description: "Across six key themes, the data consistently points to one conclusion: broker involvement leads to better outcomes for clients. Here’s what the Index means for you."
---

[News & Updates ](https://niba.com.au/news)

# [95% Heavy Broker Users Satisfied with their Claims Experience, 2026 Vero SME Insurance Index Finds](https://niba.com.au/news/95-heavy-broker-users-satisfied-with-their-claims-experience-2026-vero-sme-insurance-index-finds)

 Written by [NIBA](https://niba.com.au/news/author/niba) | Apr 21, 2026 11:34:54 PM

[View full post](https://niba.com.au/news/95-heavy-broker-users-satisfied-with-their-claims-experience-2026-vero-sme-insurance-index-finds)

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