---
title: AFCA Reports More Than 100,000 Complaints for Second Year Straight
description: The Australian Financial Complaints Authority (AFCA) has reported more than 100,000 complaints for a second year in a row.
---

[News & Updates ](https://niba.com.au/news)

# [AFCA Reports More Than 100,000 Complaints for Second Year Straight](https://niba.com.au/news/afca-reports-more-than-100000-complaints-for-second-year-straight)

 Written by [NIBA](https://niba.com.au/news/author/niba) | Nov 4, 2025 1:00:00 PM

## The Australian Financial Complaints Authority (AFCA) has reported more than 100,000 complaints for a second year in a row.  

#### AFCA received 100,745 complaints in 2024‑25. This is 4% less than in 2023‑24 which had a record high of 104,861 and is the second year in a row that complaints have exceeded 100,000. 

**General insurance complaints **

In 202425, AFCA received 34,231 general insurance complaints, a 17% increase from 202324, mainly caused by a surge of complaints about addon insurance. This contrasts with an overall decrease of 4% across all product areas. 

During 202425, AFCA received 7,880 addon insurance complaints (23%) which represented nearly a quarter of all general insurance complaints.  

Compared to the previous financial year, the jump from 2,774 to 7,880 complaints about add-on insurance represents a significant increase.  

Excluding add-on insurance, general insurance complaints remained consistent over the last two years. 

Nearly half (45%) of general insurance complaints were closed at the Referral stage, one of the earliest stages of the dispute resolution process. This is up by 9% from the previous financial year.  

More than half of all closed general insurance complaints were resolved within 60 days, with 8,723 closed in 30 days. Only 4% took more than 365 days to resolve. 

[View full post](https://niba.com.au/news/afca-reports-more-than-100000-complaints-for-second-year-straight)

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