This seminar is designed for insurance brokers and industry professionals at all stages of their career who are looking to better understand how artificial intelligence is reshaping the insurance industry and how it can be used responsibly to support day to day work.
It will be particularly valuable for professionals involved in client communication, renewal preparation, claims support, policy comparison and other client facing activities. Whether you are just beginning to explore AI or looking to refine how you use it, this session will provide practical insights to help you work more efficiently while strengthening the human skills that remain essential to professional success.
Overview
Artificial intelligence is rapidly changing the way insurance professionals research information, prepare documentation, communicate with clients, and support decision making. As AI becomes increasingly integrated into the workplace, understanding how to use these tools effectively and responsibly has become an important professional skill.
This practical seminar will explore how AI can support everyday broking activities while reinforcing the critical thinking, judgement, communication and relationship building skills that technology cannot replace.
The program will begin with an introduction to AI literacy, providing a practical understanding of how AI works, where it can add value, and demonstrations of real world workflows already being used across broking businesses. It will then examine the emerging risks and compliance considerations associated with AI, including accuracy, verification, underwriting implications, and the importance of maintaining professional judgement when using AI assisted outputs.
The session will conclude with a panel discussion exploring how AI is shaping the future of the profession and how insurance professionals can confidently embrace new technologies while continuing to deliver trusted advice and exceptional client service.
Key Take-aways
Develop a practical understanding of what AI can and cannot do within an insurance broking environment.
Learn practical workflows that can be implemented immediately to support activities such as renewal preparation, claims communication, and policy comparison.
Understand the risks associated with AI, including inaccurate or outdated information, hallucinations and disclosure considerations.
Gain insight into underwriting and compliance considerations when using AI assisted outputs in a professional setting.
Learn practical techniques for verifying AI generated content before presenting it to clients or insurers.
Explore how AI is expected to influence the insurance profession over the next 12 to 24 months and what this means for brokers.
Build confidence in adopting AI responsibly while strengthening the human judgement, communication and relationship skills that continue to differentiate great brokers.
