NIBA Consultation Draws More Than 200 Contributions to Shape New Code

The National Insurance Brokers Association (NIBA) has received more than 200 contributions as part of the consultation for its review of the Insurance Brokers Code of Practice (the Code).

The consultation ran from February to early April 2026 and was designed to hear directly from the broking profession, the clients and businesses that brokers serve, and key public stakeholders including regulators, government, dispute resolution bodies and consumer advocates.

Across the period, NIBA held 11 member and stakeholder workshops with 81 participants, received 15 written submissions, and ran two surveys that drew more than 100 responses from brokers. Taken together, the contributions represent the views of more than 10,000 insurance brokers across Australia — from sole practitioners through to the country's largest broking networks and global firms.

The consultation process involved multiple touchpoints, including Broker Buzz, social media, and webinars. That breadth of input means the new Code will be informed by every part of the system it is designed to serve.

The NIBA Board will now consider the feedback received from the membership and other key stakeholders.

"There was robust engagement throughout this consultation. Brokers, consumer groups and regulators alike came to the table prepared and committed to lifting professional standards in the interests of the consumers and businesses who rely on broking advice," said NIBA CEO Richard Klipin.

Code Review Committee Chair Di Phelan said the depth and diversity of contributions had set a strong foundation for the drafting phase ahead.

"Throughout the consultation, we heard from practitioners at every level of the profession, from the consumer advocates and regulators who see the Code tested in real situations, and from the dispute resolution bodies that sit at the sharp end of it. That depth and diversity of input across a variety of touchpoints is invaluable," Di said.

NIBA President Nick Cook noted that the response from the profession reflected the significance of the review.

"Our members understand that a strong, contemporary Code is one of the clearest signals of trust and confidence the broking profession can send to clients, government and the wider community. The NIBA Board is grateful to everyone who contributed, and we are determined to deliver a Code that meets the moment and sets the standard for what professional broking looks like in Australia," Nick said.

NIBA thanks every member, stakeholder and organisation that contributed to the consultation and looks forward to continuing the conversation.