Insurance Brokers Code of Practice Review

Recognising that not all stakeholders have the resources, capacity or preference to prepare a written submission, the Code review process adopted a multi‑channel and inclusive approach to consultation. This ensured that a broad cross‑section of views could be heard and considered, regardless of organisational size or location.

Consultation included direct engagement with key external stakeholders such as the Insurance Brokers Code Compliance Committee (IBCCC), ASIC, AFCA, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), the Financial Rights Legal Centre and NSW Fair Trading. In addition, Code Subscribers and insurers participated in a series of online roundtables, bringing together representatives from across the broking profession and the wider insurance sector to examine specific issues in greater depth.

More than 40 individual organisations contributed to the review through various formal and informal channels. This multi‑layered approach enabled rich, candid discussion and ensured that voices from across the general insurance landscape, including large national firms, regional brokers, industry bodies and consumer representatives could meaningfully contribute to the conversation.

The breadth and depth of this engagement reflects the Review's commitment to ensuring the revised Code is grounded in real‑world practice, responds to stakeholder expectations and remains practical and effective for brokers and clients alike.