Joshua Boyd is an experienced insurance and risk management professional, currently serving as Regional Account Director – Southern at PSC Insurance Brokers. With over 15 years in the industry, he has built a strong reputation for delivering exceptional client service to complex and evolving organisations across Australia. Joshua specialises in designing and implementing tailored insurance solutions that align closely with each client’s strategic objectives, ensuring consistent, high-quality outcomes across the entire service lifecycle.

Throughout his career, Joshua has held senior roles with leading firms including Aon, Marsh and Insurance House, where he has led high-performing teams and managed sophisticated client portfolios. He is recognised for his hands-on, relationship-driven approach—prioritising responsiveness, transparency and accountability to deliver meaningful, long-term value. His ability to translate complex risk into practical, actionable strategies enables clients to navigate uncertainty with confidence.

A strong advocate for excellence in the insurance industry, Joshua is actively involved with the National Insurance Brokers Association (NIBA). He serves on the NSW/ACT Divisional Committee and contributes as a mentor in the NIBA Mentoring Program. Joshua was also recognised as a finalist for NIBA Broker of the Year in 2024.

Nick joined Steadfast 10 years ago, and in his role as the Executive General Manager for Australasian Networks, Broker & Insurer Services at Steadfast, he oversees the strategic direction, operational excellence, and growth initiatives for the Steadfast broker networks across the Asia-Pacific region.

With a career spanning over three decades in the insurance and financial services industry, Nick brings a wealth of experience in managing complex networks, enhancing carrier relationships, and delivering exceptional service to brokers.

Nick is also President of the National Insurance Brokers Association (NIBA), representing brokers' interests at the highest level of industry & government.

Nick was previously at Zurich where he was responsible for the performance of Zurich products & propositions in the marketplace.

In his spare time, Nick enjoys an occasional round of golf, which helps him maintain a balanced and well-rounded perspective both professionally and personally.

Emma Curtis is the Lead Ombudsman – Insurance at the Australian Financial Complaints Authority (AFCA). In this role, she is responsible for leading AFCA’s insurance decision-making function and supporting fair, independent and effective outcomes for consumers and small businesses.

Emma leads a team of around 50 insurance decision makers across general insurance, life insurance and insurance broking. Her work focuses on the resolution of complex insurance disputes, identification of systemic issues, and engagement with insurers, consumers, regulators and other stakeholders on emerging risks and industry practices. She plays a key role in maintaining confidence in AFCA’s independence, impartiality and decision-making quality.

Emma’s career spans more than 25 years across financial services law and governance, complaint resolution and regulatory practice, including over a decade as a senior regulator. Prior to joining AFCA, Emma was a Senior Executive Leader at ASIC, where she led the insurance supervision team. In that role, she guided ASIC’s work through the Financial Services Royal Commission, the 2019 bushfires and the challenges of the COVID‑19 pandemic.

Before her regulatory roles, Emma held senior in-house legal positions within Australian financial services firms, giving her a strong understanding of industry operations and commercial drivers alongside consumer and regulatory considerations.

Emma is passionate about clear and practical decision-making, respectful and grounded engagement with stakeholders, and ensuring complaint resolution is fair, consistent and accessible. She values professionalism, independence and evidence‑based reasoning, and is committed to supporting strong, inclusive teams that reflect the communities AFCA serves.

Andrew joined the Insurance Council of Australia in September 2020 as CEO and Executive Director following a career spanning the media, political, retail and banking sectors.

He was previously Executive General Manager Corporate Affairs for the Commonwealth Bank, where he was responsible for the management of CBA’s public affairs and sustainability.

He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board.

Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years in ministerial advisory roles and as Federal Director of the Nationals for six years.

He has extensive experience in governance, both in the corporate and not-for-profit sectors. He currently serves on the board of Rural Aid, Australia’s largest rural charity. He has previously served as a founding Board member of Pancreatic Cancer Australia, the only foundation dedicated to pancreatic research, and on Equality Australia, which was the organisation created to lead the successful marriage equality campaign in 2017.

In 2024 he was awarded the Insurance Leader of the Year by the Australian and New Zealand Institute of Insurance and Finance.

Richard Klipin is an experienced CEO and financial services leader, currently serving as Chief Executive Officer of the National Insurance Brokers Association (NIBA). He has led strategic transformation and growth across peak industry bodies, banks, and insurance organisations in both Australia and New Zealand.

Richard brings a strong track record in community building, stakeholder engagement, and policy advocacy. He is a trusted spokesperson for the industry, regularly engaging with government, media, and regulators on key sector issues. His leadership is underpinned by a commitment to professionalism, purpose-driven strategy, and collaboration.

He holds an MBA from the Macquarie Graduate School of Management, along with qualifications in arts and education.

Meg Long is the Chief Executive Officer of McLardy McShane Partners, the licence-holding arm of the McLardy McShane Group that oversees a nationwide authorised representative insurance network across Australia; turning over nearly $1B in Gross Premium.

With 30 years of experience in the insurance industry, Long has held senior roles across both national and international brokerages, developing expertise in broking, underwriting, sales, relationship management, strategy, and operations.

She joined McLardy McShane in July 2014, initially overseeing the group’s Australian Financial Services (AFS) licensing entity and later serving as Group General Manager and Chief Operating Officer. Over the past decade she has played a key role in shaping the company’s growth and operational strategy.

In 2025, Long was appointed CEO of McLardy McShane Partners as part of a leadership restructure that saw the group’s founders transition into executive board roles and the organisation position itself for further national expansion. In this role, she leads the company’s authorised representative network of more than 190 Corporate Authorised Representatives operating across Australia.

Recognised for her leadership and influence in the insurance sector, Long has been named numerous times among the Elite Women Asia Pacific by Insurance Business for her contributions to the industry and her impact on organisational growth.

Kirsten Mills leads the strategy and operations for Marsh Pacific’s Affinity business. Affinity comprises of bespoke industry solutions for large professional organisations, each with unique risk and insurance requirements. She is also a member of the Marsh Pacific Executive Committee and a leader on the Women at Marsh CRG.

Kirsten is an accomplished executive with a wealth of experience with 24 years in the insurance and sports industry. Commencing her career in Sports Management and moving into sports insurance, her strong leadership skills, and experience in insurance and client management roles, have seen her work across all sectors of the insurance sphere from Underwriting in the London market to leading the largest dedicated Sports team in Australia working with brands such as Cricket Australia, the Australian Football League and major events. This journey has enabled her to inspire her teams and deliver exceptional results. She is dedicated to fostering a culture of collaboration and inclusivity, empowering her colleagues to reach their full potential and contribute to Marsh’s success.

Throughout her career, Kirsten has amassed a wealth of experience in various leadership roles within the insurance industry. Kirsten joined Marsh in 2019 as part of the Jardine Lloyd Thomson (JLT) acquisition, where she assumed the role of National Sport Manager and Head of Affinity for Australia, before moving into her current Pacific-focused role in 2023. Prior to joining Marsh, she was with JLT since 2002, working in account management and business development until she became General Manager of the Sport and Entertainment division in 2018.

Kirsten lives and works in Melbourne, Wurundjeri land.

Brett is a respected leader in the insurance industry, bringing over 35 years of technical expertise in underwriting, broking, and risk advisory. Before joining Willis Temby, he held senior leadership roles at major insurers, including HIH, NZI, and CGU, where he developed a strong technical foundation in complex risk assessment, policy structuring, and strategic insurance placement.

Since his appointment as Executive Director of Willis Temby in 2000, Brett has played a key role in shaping the firm’s strategic direction, strengthening industry partnerships, and ensuring technical excellence in client solutions. His ability to navigate complex risks, structure tailored insurance programs, and provide expert advocacy has earned him widespread recognition, including being named the 2017 NIBA Stephen Ball Broker of the Year.

Beyond his leadership in insurance and risk advisory, Brett is deeply committed to the development of the next generation of insurance professionals. He actively mentors new career entrants, fostering a culture of technical excellence, integrity, and continuous learning within Willis Temby. His industry leadership was further recognized with his appointment as a Director of the National Insurance Brokers Association (NIBA) in 2025, reinforcing his dedication to advancing the profession and shaping its future.

Katrina is a Chartered Accountant with a career spanning audit, Newton Fund Management (London) and Westpac Trust. She also ran a small accounting practice for seven years and was Financial Controller for the New Zealand National Party.

Across two terms as a Member of Parliament, she chaired Select Committees and served on the Commerce Select Committee during major reforms to New Zealand’s financial services legislation.

She has led membership organisations through regulatory change, raised public awareness, and established a learning academy.

Katrina was the inaugural CEO of Financial Advice NZ for five years following the merger of three industry bodies. She positioned it as the sector’s voice, helped shape major legislative and regulatory change, strengthened professional development, and built a research program demonstrating the value of advice.

As CEO of ANZIIF, Katrina is positioning the institute as the premier education provider for insurance professionals by lifting industry standards through delivery of high-quality, education and professional development to ensure insurance professionals have the competency, knowledge and skills to obtain best outcomes for their clients.

Mark Silveira is the General Manager – Industry Engagement at ANZIIF.

Mark Silveira is a widely respected business relationship and growth leader whose career spans more than three decades across financial services, not‑for‑profits, and the commercial sector. Known for his ability to build trust, galvanise teams, and accelerate organisational performance, Mark has shaped some of the industry’s most recognisable brands during pivotal moments in their evolution.

His career highlights include serving as Head of Sales at TravelCard (now PassportCard) during its start‑up phase, contributing to the OAMPS Broker Acquisitions Team prior to its transition into AJ Gallagher, and his appointment as General Manager of Steadfast in its formative second year — helping lay the foundations for what would become one of the industry’s most influential broking networks.

Beyond his executive achievements, Mark is deeply committed to developing others. He is a mentor and coach, offering his time through pro bono initiatives that support emerging leaders and strengthen the broader insurance community.

He is also the creator and host of Business Made Personal, a podcast where he draws out candid, human‑centred conversations with senior leaders from across the insurance sector — exploring the stories, setbacks, and defining moments that shape exceptional careers.

Mark’s blend of commercial acumen, relationship mastery, and genuine care for people has made him a trusted voice and strong proponent for the professionalism of the insurance industry.

Shaun Standfield is the Managing Director of Insurance Advisernet. A senior insurance executive with expertise gained from working for large insurance companies in Australia and across Asia, Shaun leads a large brokerage with operations in over 275 locations across Australia and New Zealand; the company places more than $2B Billion of invoiced premium.

The strength of Insurance Advisernet is also derived from their being a partner with ASX-listed AUB Group, who empower and support the team 100% in executing their strategic plans. 

Shaun has an active interest in the not-for-profit sector, having chaired the QBE Foundation in Australia & Asia and a long association with KidsXpress and in recent years with the Insurance Advisernet Foundation. 

He holds the following qualifications, an MBA, Bach. of Business, Adv. Diploma Financial Services (Broking), Graduate Diploma in Management and Graduate of the Australian Institute of Company Directors (GAICD) and CIP Fellow (ANZIIF).